Have questions about being an affiliate, buying or selling popular WordPress themes as well as website templates and plugins for Tumblr, Joomla, Drupal and Magento on ThemeSprout? Then the following FAQ’s will help you out – but please give us a call or shoot us an email if we can provide you with additional help – we’d love to connect with you!
This list of frequently asked questions will be updated as we strive to provide excellent customer support for buyers of website templates and plugins and work with the most creative developers of WordPress themes and website templates/plugins for CMS and e-commerce platforms – so keep checking back often – or like we said – just call or email us.
Q: How do I get started buying or selling website templates and plugins on ThemeSprout?
A: Start by creating an account. You can sign up with ThemeSprout’s website template/plugin marketplace at: http://www.themesprout.com/signup. We just need your name, email, username and password – that’s all.
Q: What if I need to contact a real, live person at ThemeSprout?
A: Contact information is located at: http://www.themesprout.com/contact. Shoot any questions about buying, selling or being an affiliate for ThemeSprout’s website template and plugin marketplace to the email’s listed – contact@themesprout.com or support@themesprout.com. You can also contact ThemeSprout at 612-460-0016.
Q: Can I make money from ThemeSprout even if I don’t have website templates and plugins to sell?
A: Yup! Become an affiliate for ThemeSprout’s website theme and plugin marketplace. Everyone who setups an account with ThemeSprout automatically gets their own affiliate code. The USERNAME you use when you sign up becomes your affiliate ID. You can get your affiliate code from Affiliates=>Get Code. You’ll also see your affiliate link listed under every website product when you’re logged in to ThemeSprout’s website theme/plugin marketplace so you can easily copy and post your link. Just placing a link or banner on your website or email communications gives you the opportunity to receive 30% of purchases from ThemeSprout’s website theme and plugin marketplace. When someone clicks on your affiliate link, we’ll track it – and if they set up an account with ThemeSprout and make a deposit or purchase, you get 30% of it!
Q: How can I become an affiliate for ThemeSprout’s website theme and plugin marketplace?
A: Just setting up an account with ThemeSprout gets you your own affiliate code. The USERNAME you use to sign up will become your affiliate ID. You’ll find your affiliate code from Affiliates=>Get Code. You’ll also see your affiliate link listed under every product when you’re logged in to ThemeSprout’s website theme/plugin marketplace so you can easily copy and post your link. Then just post your link or banner on your website, blog, email, etc. to receive 30% of purchases from ThemeSprout’s website theme and plugin marketplace that originated from your affiliate link.
Q: Why deposit money within my ThemeSprout website theme and plugin marketplace account before I make purchases?
A: All website themes and plugins purchased using ThemeSprout’s advance payment discount receive a 10% discount off of the list price. Plus, your checkout process is streamlined and quicker – saving you both time and money when purchasing your website products. PLEASE NOTE: After making a deposit, it can take a few minutes for the balance to be reflected within your account.
Q: How do I download the website themes and plugins I purchase from ThemeSprout?
A: Once you’ve completed your website theme/plugin purchase, go to your Account page and click on the ‘Buyer’ tab. You’ll see the website theme or plugin you’ve purchased listed and will be able to download your new website product. We do recommend that you download your new website product purchases right away after you’ve purchased them and save them to your hard drive.A: Once you’ve completed your website theme/plugin purchase, go to your Account page and click on the ‘Buyer’ tab. You’ll see the website theme or plugin you’ve purchased listed and will be able to download your new website product. We do recommend that you download your new website product purchases right away after you’ve purchased them and save them to your hard drive.
Q: Can I customize my WordPress themes and other CMS and e-commerce templates I purchase from ThemeSprout?
A: Yes you can. ThemeSprout’s theme and plugin marketplace also provides end-user support and customization. Contact us to discuss what features and theme customization you need at contact@themesprout.com, support@themesprout.com or give us a call at 612-460-0016.
Q: What about getting a refund for a website theme or plugin purchased on ThemeSprout?
A: Because the website products sold on ThemeSprout are digital goods, there are very few instances where refunds are given. But if you do purchase a website theme or plugin from ThemeSprout and you feel it’s not functioning properly, please contact us at contact@themesprout.com or at support@themesprout.com. Within your email, please include the name of the website produce you’ve purchased and explain the issue in detail. We’ll review the issue to determine if the website theme or plugin was not delivered as promised. If we confirm that the website theme or plugin that you purchased is not working, functioning as promised or is corrupt, it will be fixed or a full or partial refund will be provided.
Q: How do I pay for my website product or make an advance payment deposit?
A:If you’re ready to purchase the website themes or plugins within your shopping cart or you’ve clicked the “Buy Now” button, you can input your credit card information and purchase through PayPal. ThemeSprout’s website theme and plugin marketplace accepts Visa, American Express and MasterCard.
Q: How can I communicate directly with the developer of the website theme or plugin?
A:Login, go to the specific website theme or plugin page and post a comment for the developer.
Q: How long do I have to download a website template or plugin after I’ve purchased it?
A:The website template or plugin that you’ve purchased will be available within your profile downloads for as long as the website product you bought is sold by the seller. If the seller discontinues selling that website product, you will no longer have the ability to download it. That’s why ThemeSprout strongly encourages you to download the website templates and plugins you purchase and save them to your hard drive as soon as possible.
Q: How do I upload the website templates and plugins that I’d like to sell on ThemeSprout?
A:Log in to ThemeSprout and select “Start Upload” – which drops down from “Account” on the nav bar. Once you have arrived at the upload page, select what type of product you are uploading from the options (Email Templates, Joomla Themes, Plugins/Extensions, WordPress Themes, HTML/CSS, Magento Themes, PSD Templates). Complete the fields describing your website theme or plugin and you’re all set to upload. You will get a response from ThemeSprout regarding the status of your website product upload.
Q: How can I request a payment from my ThemeSprout seller account?
A:Log in to your ThemeSprout website theme and plugin marketplace account. Click on “Account” on the nav bar to view the account dashboard. Select “Withdrawls” – from there you’ll be able to “Request withdraw.” ThemeSprout does ask that your website theme/plugin seller account balance be at least $50 before you request a payout.
Q: What about documentation for my website template or plugin?
A:To ensure that our buyers have a positive experience, ThemeSprout does ask that you include documentation with all of your website themes and plugins when you upload them.
Q: Do I need to support the website templates and plugins I sell on ThemeSprout?
A:Yes, sellers are responsible for providing support for the website themes and plugins they sell on ThemeSprout.
Q: What if my website theme or plugin is not accepted by ThemeSprout?
A:No worries – a website theme or plugin may not be accepted for a variety of reasons. If your website product upload is not accepted, ThemeSprout will provide you with helpful feedback as to why – with the steps necessary to get your website template or plugin product ready to be uploaded and approved.
Q: Am I able to sell a website product on ThemeSprout that doesn’t fall into the categories listed?
A:Yup. If your website product doesn’t fall into Email Templates, Joomla Themes, Plugins/Extensions, WordPress Themes, HTML/CSS, Magento Themes, PSD Templates or Drupal Themes, select the Custom Theme option or just shoot us an email at contact@themesprout.com or support@themesprout.com. Describe your product in detail and ThemeSprout will review how best to market and showcase your website product.
Q: What are the benefits of selling my website themes and plugins on ThemeSprout as an Exclusive Seller?
A:Across the board, ThemeSprout pays out higher than other website template and plugin marketplaces – whether you’re an exclusive seller or nonexclusive seller. Exclusive sellers benefit from starting out at a higher payout percentage (see http://www.themesprout.com/how-it-works/sell.) If you sign up as an exclusive seller for a particular website theme or plugin on ThemeSprout, you are agreeing that you won’t sell that website theme or plugin anywhere other than ThemeSprout (you can sell other website themes and plugins elsewhere, just not the particular one that you’ve placed on ThemeSprout as an exclusive product. ThemeSprout’s added no-risk perk for sellers: Because we work hard to showcase your website themes and plugins, we do ask that you sell it through ThemeSprout for a year. But you do NOT need to commit to sell your theme or plugin exclusively for a year. If you decide that you’d like to sell your website theme/plugin other places too, you can always change from exclusive to nonexclusive at any time – just let us know!
Q: What are the advantages of selling my website template/plugin on ThemeSprout as a Non-Exclusive Seller?
A:ThemeSprout is a really great marketplace for developers who’d like to keep their options open and sell their website templates and plugins in multiple arenas. As a non-exclusive seller, you benefit from ThemeSprout’s marketing and showcasing of your product and you’re free to sell your website theme/plugin anywhere else you want as well. ThemeSprout provides non-exclusive sellers with the best payout rates in the marketplace – starting off earning a higher percentage of sales with the ability to increase your earning rate as your sales increase (see: http://www.themesprout.com/how-it-works/sell.) Most other website theme/plugin marketplaces start off at a lower percentage that remains flat – and doesn’t increase as your sales increase.
Q: What if I’m undecided whether to sell my website templates/plugins exclusively or non-exclusively on ThemeSprout?
A:Take advantage of ThemeSprout’s no-risk perk for sellers … You can sign up to sell your website themes and plugins exclusively on ThemeSprout (earning a higher payout rate) and if you decide that you’d like to sell your website theme/plugin other places too, you can always change from exclusive to nonexclusive at any time – just let us know! Because ThemeSprout invests a lot of time and effort to showcase your website themes and plugins, we do ask that you sell it through ThemeSprout for a year. But you do NOT need to commit to sell your theme or plugin exclusively for a year.
Q: How do I get paid for selling my website templates and plugins through ThemeSprout?
A:ThemeSprout pays their sellers 15 days after the previous calendar month on seller accounts that have a minimum balance of $50.
Q: What is the advantage of selling my website template/plugin on ThemeSprout?
A:ThemeSprout pays website developers more for their themes and plugins than other marketplaces. We start our exclusive sellers off at a higher payout rate and their rates climb faster than on other theme/plugin marketplaces. Plus, ThemeSprout does not penalize non-exclusive sellers with low, fixed payout rates that don’t increase – at ThemeSprout, non-exclusive sellers start out at a higher payout rate and their rate increases along with their sales. Sellers can take advantage of ThemeSprout’s No-Risk Perk where sellers can sign up to sell their website themes and plugins exclusively on ThemeSprout (earning a higher payout rate) and if they decide that they’d like to sell their website theme/plugin other places too, they can always change from exclusive to nonexclusive at any time – just by letting us know! Because ThemeSprout invests a lot of time and effort to showcase your website themes and plugins, we do ask that you sell it through ThemeSprout for a year. But you do NOT need to commit to sell your theme or plugin exclusively for a year. ThemeSprout is committed to showcase and promote your website template/plugin via featured news releases, blog posts and professional SEO marketing that will drive traffic to your items – capturing more views to your website template/plugin.
